Herts for Learning Online
:: Effective confrontation ::
Outline
This two-day course will enable delegates to: a) learn skills and strategies to manage effective confrontation; improve and maintain good relationships, and prevent difficulties escalating b) practise the use of appropriate confrontation strategies and skills in dealing with a current issue of concern Prior to the course delegates need to identify a significant work-based issue they wish to effectively confront and are prepared to share with the group.
Prerequisites
Delegates will need to complete a pre course task before attending
Outcomes:
By attending the course, participants will:
  • understand the nature of effective, non-aggressive interpersonal confrontation
  • be able to identify a range of issues and situations in their work place in which the skills of confrontation are likely to be required
  • explore and increase their understanding of the feelings which can arise on both sides during confrontation
  • develop skills in handling both sets of feelings more confidently and constructively
  • reflect on this experience and be ready to use effective confrontation in other situations
Suitable for:
  • Admin Staff
  • Administrative Staff
  • Business Managers
  • Deputy Headteachers
  • Headteachers
  • Middle Leaders
  • Office Managers
  • Senior Leaders
Being delivered by Kim Frazer
Price £280 (£315)
Support Officer Kelly Deschamps
Email kelly.deschamps@hertsforlearning.co.uk
Enquiries Telephone: 01438 844858
Additional Information S:\ALL\Customer Services Team\Training and Events\Commissioning\kim frazer\Eff con\Archive\Eff Con pre-course Prep.docx
 :: Session Information :: 
Town/Venue Dates Time Course Code Availability
Stevenage, Hertfordshire Development Centre, Stevenage Fri 05 Oct 2018 09:00 - 16:00 Spaces Available
Fri 12 Oct 2018 09:00 - 16:00 Spaces Available
  
Booking Terms & Conditions