Herts for Learning Online
:: Handling Academy Complaints ::
This training is aimed at all governors of academies, free schools, studio schools and university technical colleges (UTC's).

Whilst based on the good practices principles of the HCC Model Procedures for Dealing with School-Based Complaints, the concept of Governors' roles and responsibilities remains the same, although other model policies may differ in terms of the number of stages within a procedure.

Outcomes
  • To understand the school-based complaints procedure
  • to recognise good practice in complaint handling
  • To gain knowledge of the role of the Complaints Panel.

Outline
    This session will:

  • enable you to identify the principles of good complaint handling
  • share the Complaints Policy Toolkit
  • use the Toolkit and relevant papers to work through a scenario
  • be mindful of the differing requirements that apply to academies and free Schools, etc.

Tutor
School Governance

Cost
Subscribers to Governor Training - £15.00
Non-subscribing schools - £50.00 per delegate

Cancellation of this training event requires 16 working days' notice before a 50% cancellation charge and if we are notified within 5 working days of the course there is a 100% cancellation charge. To cancel please email training@hertsforlearning.co.uk (cancellations will not be received by phone) otherwise:
  • non-subscribers are charged the full cost of the training (£50 per delegate)
  • subscribers are charged £10 per delegate.

    Prices are exclusive of VAT.

  

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