Herts for Learning Online
:: Handling Complaints ::
This training is aimed at all governors. Whilst based on the HCC model policy, the concept of governors' roles and responsibilities is the same although other model policies may differ in terms of stages within a procedure.


  • to understand the school based complaints procedure
  • to recognise good practice in complaint handling
  • to gain knowledge of the role of the complaints panel


This session will:
  • identify the principles of good complaint handling
  • share the complaints policy toolkit
  • use the toolkit and relevant papers to work through a scenario


Subscribers to Governor Training - No charge
Non-subscribing schools - £80.00 per delegate.

Cancellation off this training event requires 2 clear working days' notice by emailing governance@hertsforlearning.co.uk (cancellations will not be received by phone) otherwise:
  • non-subscribers are charged the full cost of the training (£80 per delegate)
  • subscribers are charged £10 per delegate

    Prices are exclusive of VAT.

 :: Current Courses :: 
Town/Venue Dates Time Course Code Availability
Hemel Hempstead, Holiday Inn, Hemel Wed 07 Jun 2017 19:00 - 21:00 Waiting List

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